Privacy & Policy

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing and shipping address, GSTIN, PAN (for B2B customers). We do not collect payment details.
Non-Personal Information: IP address, browser type, device information, operating system, pages visited, time spent, and referral sources collected via cookies and analytics.
Sensitive Personal Data or Information (SPDI): We collect minimal SPDI. Passwords are stored in encrypted/hashed form. We do not store bank account or card details.

2. How We Collect Information

Directly from you: When you register, contact us, or subscribe to newsletters.
Automatically: Through cookies, server logs, and analytics tools like Google Analytics.

3. How We Use Your Information

To process product inquiries and fulfill steel product requirements.
To generate GST invoices and meet tax compliance requirements.
To send newsletters, brochures, shipment updates, and promotional offers (opt-out available).
To improve website performance, security, and user experience.

4. Cookies Policy

We use the following types of cookies:

Essential Cookies: Required for basic site functionality.
Analytics Cookies: Google Analytics for anonymized traffic insights.
Marketing Cookies: Used for remarketing (only if consent is given).

You may control cookies through your browser settings.

5. Sharing of Information

Service Providers: Courier partners, hosting providers, and IT service vendors.
Legal Compliance: Government authorities and courts as required by law (e.g., IT Act Section 69).
Business Transfers: During mergers, acquisitions, or restructuring.

6. Data Security

We implement SSL encryption, secure servers, firewalls, and strict access controls. While we follow industry-standard measures, no system is fully secure. Any security concerns may be reported to privacy@[yourdomain].com.

7. Data Retention

Order Data: Retained for 7 years (per Companies Act, 2013).
Account Data: Stored until you request deletion or after 3 years of inactivity.
Log Files: Retained for 180 days.

8. Your Rights

Request access, correction, or deletion of your personal data.
Withdraw consent at any time.
Opt-out of marketing communications.

9. Grievance Officer

In accordance with IT Act requirements, users may contact our Grievance Officer:

Name: Aafaq Ahmed
Email:tubeandsteelco@gmail.com
Phone: +91 98440 41530
Address: TUBE AND STEEL CO., #8, New Bamboo Bazaar, Bengaluru-560 002

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Revisions will be posted on this page along with the updated date. Continued use of our website signifies acceptance of the revised policy.

Call for Enquiry

+91 98440 41530